You need to know your customer if you want to keep them loving you.
Capture the customer's experience as it happens
- Our tablets, attached to our stands can be located anywhere inside your hotel to have customers tell you how they feel while they experience what you have to offer.
- Use Net Promoter Score and Customer Satisfaction Scores to know how well your brand and customer service is doing. This is will give you actionable insight into what your customers think about you relative to your competitors.
Measure Customer Happiness With CSAT Questions
Ask Customer Satisfaction Score (CSAT) questions to find out how well you’re meeting or exceeding customer expectations today. Use the data to fix any glitches – and give praise to your team members where you can see they’re delighting customers.
Test what your customers like and what they don't like
Overcome issues identified by our questionnaire, by using the analytics insights to quickly change elements of your service in real time. Let sales managers experiment to see if new measures improve the service, as refreshed data is constantly delivered to your analytics report.
Use our dashboard to answer your most important questions
What do your customers think about your new service they have experienced? What questions are performing the best and which ones are performing the worst? All these questions and more are answered so you can constantly adjust your questions to get to the core of what your customers need.
Improve Your Net Promoter Score (NPS)
Measure and track customer loyalty using the widely recognised Net Promoter Score (NPS) metric, and target the improvements you need to drive business growth.
Custom questionnaires with your video and image in the background
Add your video or image e.g. company logo in the background of the questionnaire. Customize that questionnaire to help is branding and ads